Return Policy PDF Print E-mail

THE SPICE PHARM GUARANTEE

If for ANY reason you are unhappy with the products you've received, please send them back to us within 30 days of the invoice date for a full product refund, with NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products, and if you do not, then we will do everything to make your business experience with Spice Pharm the most enjoyable. We do not charge a restocking fee.  Please email us at returns@spicepharm.com for a Returned Material Authorization number.

When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and complaints and assists us in developing better products. When returning items you have two available options.

  • You may ask for a Spice Pharm store credit redeemable on your next order
  • You may ask for a refund to your credit card, or if you paid for your order with a check/money order we can issue you a refund from a company check

PLEASE NOTE

Refunds and credits for returned merchandise will be issued only for the amount of material returned. We are unable to accept returns for international orders and there are no returns on materials that have been mixed or blended together with other ingredients. This contaminates the raw product and we are unable to use it appropriately. We do not accept returns for "clearance" items.


All shipping charges become the sole responsibility of the customer, unless it is the error of Spice Pharm. All returns must be postmarked within 30 days of the invoice date to qualify for a return.

For questions concerning returns please email our returns department at returns@spicepharm.com

 
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